set expectations

Getting Things Done

28 May
by Bridget DiCello
  • Do you manage your own time well?
  • Do you manage another’s performance successfully?
  • Do you finish projects or is the last 10% a struggle?
  • Is there just too much going on to maintain your focus?

 Commitment and Confidence

With demands from so many different directions, it may seem impossible to stay a course of action and finish anything.  New projects, different priorities and demanding individuals may continually pull you in new directions.

Create the Plan

Typically, even the most organized people fail to plan when they are overwhelmed with the amount they must do.  However, if you invest the time to plan, two important things happen.

  1. You test against reality.  The target date is three weeks from now.  In order to make that happen, we break the project into bite-size steps.  We determine that in order to meet our deadline, we need to complete three steps of the process each week.  Each step takes 10 hours.  Given our other commitments, we test whether or not we do or do not see time to schedule 30 hours each week for this project.  When scheduling the three 10-hour steps, take into account the typical interruptions, emergencies and schedule changes that routinely happen.  Do not ignore your history, or expect history to not repeat itself unless you’ve made significant changes of some sort.
  2. Test your “If…then’s.”  Look at the people involved in the process, the obstacles you expect, the variables that are most ambiguous, and the probable outcomes at each step of the process.  For example, every time you interact with Bradley, he gives you the information you need, but then thinks about it for a few days, and comes back to you with additional valuable and correct data that is important and must be considered.  You know this will take him two or three days from the date of the original conversation.  So, plan for it in the schedule.  “If Bradley is involved, thenhis input will arrive over three days time.”There may be multiple “If…then’s” in each step of the process.  When you know they may or will occur, take them into consideration both in your planning and in your reality checks.

Commit to the Plan

When obstacles come into the picture, don’t be surprised; have a course of action discussed by your project team ahead of time, “When [obstacle] occurs, we will [course of action].” You cannot think of everything, but you can think of a lot of the problems that reoccur.  A majority of issues that occur in any company have occurred at a point in the past in one form or another.  Pay attention to those patterns, plan for them, and commit to moving through them, staying focused on the plan to which you have committed.

Confidence

The main obstacle to getting things done is often not the processes, obstacles or situational factors.   It is the way the people react to what happens.  Confidence is not an egotistical reaction that ignores reality.  It is a determination and perseverance that we can and we will get it done.  It is not a conversation of if we can, but how we will.  There are plenty of excuses why things do not get done, do not get done completely or do not get done to the level of quality they could have.  The fact is that most of us, given our workload, will accept one of those excuses and let a project stop short of its potential.

What are you working on right now that you are ready to give up on?

For what project do you need to create a plan?

Best Meetings – Small Scope, Big Expectations!

10 Apr
by Bridget DiCello

Have you ever been to or led a meeting that ran really long in an effort to make it through the whole agenda?  Or one that ended on time but most agenda items, including the ones you were interested in, were never addressed?

Every time you have several people in a room, you have multiple priorities, opinions, preferences and styles which will ensure that nothing will get done as quickly as you might be able to do alone.  However, the richness of those dynamics is worth the tradeoff, but your expectations must be realistic.

First, you must expect people to want to share their opinions and concerns, and time must be built into the agenda for that to happen.  If they are expected to simply sit and listen, then that must be communicated ahead of time to avoid frustrations.  If you’d like to guide their participation, add specific bullet points to the agenda to do so.

Then, you must define the scope of the meeting to be small enough to realistically be completed.  People like to walk out of a meeting feeling successful.  If your expectation of what you can complete in 45 minutes is always too high, and nothing ever seems to get resolved, your participants will get frustrated and productivity will decrease further.

Consider what you expect to accomplish; then break it into parts.  You wish to discuss Project A.  Project A has many parts.  Maybe the scope of the first meeting is to identify the main parts of the project, the key activities, define the milestones and the responsible people.  The responsible people could get together at a future meeting to discuss their individual accountabilities and timeframes.  Keep the scope manageable within in your meeting timeframe.

Small scope does not mean small expectations.  When you discuss Project A, your expectation may be that it is approached from several new directions, everyone contributes to identifying key activities, each person excitedly accepts a key role and milestones are clearly defined – which is a challenge in many companies.

In order to realize those expectations, they must be communicated prior to the meeting in a written agenda, and possibly an invitation phone call; must be reiterated in the agenda and at the start of the meeting, and revisited throughout the meeting as they are accomplished.

A small scope in no way means that very little will be accomplished.  It simply means that you will do an amazing job of discussing, brainstorming and working on results relating to a small piece of a larger puzzle.

If your meetings appear unproductive, remember Small Scope, BIG Expectations!

Keeping their Minds on Work

07 Dec
by Bridget DiCello

With parties, cookies, Christmas cards, gift shopping and travel plans to distract your employees, it’s surprising they get anything done this time of year!

Christmas is my absolute favorite time of year!  Even with all the chaos it may bring, people are happy, there is magic in the air and I agree with Elvis, “Why can’t every day be like Christmas?”

Regardless of the joy of the season, businesses still need to operate and need their employees to stay engaged.  What is reasonable to expect from your employees?  Is the policy of no personal business, no internet shopping, no personal phone calls or texts at work reasonable?

However you answer those questions, it is essential that you to make a conscious decision about how you will handle the season.  Letting employees make their own decision of how much their focus and time needs to stay on work tasks could lead to a situation where you accept their behavior in the beginning and then decide to draw the line at some point, possibly in an unpopular way.

Talk about it.  Discuss with employees what you expect them to accomplish in the next month.  Will it be different than any other month?  What will be acceptable?  Can they take extra vacation because you are slow?  Less time off because you are more busy?  Can they use their work computer at lunch to do their shopping?  What do they expect to be able to do?  Set the expectation of what you want them to accomplish, reiterating goals expected to be achieved.

Have fun.  This is a time of year when most everyone expects to have some fun.  Provide the opportunities to do so.  Maybe there is a Christmas party out of the office, a festive lunch in the office, a “Dress in your Ugliest Christmas Sweater” day, a gift swap, a paid afternoon to go gift shopping, a service project you will all do together, or a travel agent stopping in one afternoon to help with plans.  Whatever might interest your team, plan the month and share the plan.

Businesses still need to operate despite the Christmas spirit that surrounds us all.  Set expectations clearly and plan some fun and you’ll be good to go!